Improve data governance, security and scalability. Spot underused systems and applications. Predict emerging technology needs to support strategic business initiatives.
IT helpdesk management
Improve tracking, analysis and management of IT queues. Focus on high priorities. Optimize performance through greater insight into average response time, case duration and case detail.
Predict technology needs and manage inventory distribution. Track equipment inventory, distribution and ownership. Forecast and align technology spend to organizational needs. Manage IT asset lifecycle costs.
Software and licensing management
Optimize the purchase, maintenance, utilization and disposal of software assets―from procurement to disposal. Reduce costs by preventing over payments, unnecessary purchases and inflated maintenance. Increase visibility into software license usage across the organization.
Ensure data quality. Improve system efficiency. Monitor and manage log analysis. Identify and investigate unusual activity. Minimize and remediate potential risks.